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Vouchers - FAQ
| Purchase gift vouchers |
| Gift vouchers, if offered in the shop, can be purchased like regular items. Once you have purchased a voucher and it has been activated after successful payment, the amount will appear under your shopping cart. You can then use the 'Send voucher' link to send the desired amount via email. |
| How to send gift vouchers |
| To send a gift voucher, please click on the 'Send voucher' link in your shopping cart. To send a voucher, we require the following information from you: the recipient's first and last name, a valid email address for the recipient, the desired amount (you can also send partial amounts of your balance), and a short message to the recipient. Please double-check your information before sending. You have the option to correct your information at any time before sending. |
| Shop with gift vouchers |
| Once you have a credit balance, you can use it to pay for your order. During the checkout process, you have the option to redeem your balance. If the balance is less than the order total, you must choose your preferred payment method for the remaining amount. If your balance exceeds the order total, the remaining balance will, of course, be available for your next order. |
| Redeem gift voucher |
| If you have received a gift voucher via email, you can redeem the amount as follows: 1. Click on the link provided in the email. If you do not yet have a personal customer account, you have the option to create an account. 2. After adding a product to your shopping cart, you can enter your voucher code there. |
| If you encounter any issues |
| If you encounter any issues with a gift voucher, please contact us via email: info@feinsinn.de. Please describe the problem as accurately as possible. Important details include: your customer number, the voucher code, system error messages, and the browser you are using. |